Research shows that 74% of consumers pay at least one monthly bill online. The cost to process, print and deliver statements and billing invoices is considerable, especially for organizations with many customers. With electronic statements, mailing costs are significantly reduced, while simultaneously increasing marketing opportunities and enhancing customer satisfaction.

Creative offers a powerful business tool providing customers with access to account information in a convenient format that meets the needs of people who are constantly on the move and who prefer accessing account information in a digital format. It captures matching images of the business information that was processed and presents it electronically. Creative's online customer service package enables the display of critical billing information to Customer Service Representatives, allowing them to provide answers easily and quickly by viewing what the customer sees in hand.

Our online offering is a value-added service for your customer. We help you give them the option to access their information on-line as they view an exact replica of their bill. Whether you want to protect and save your data or use it to increase customer satisfaction, our solution is simple.

Our experience with mail processing allows you to focus on your relationship with your customer and allows us an opportunity to help them reduce processing costs by handling many of the steps required in statement rendering.

• Provides access to real time billing and payment related records
• Faster resolution of customer inquiries
• Instant replay function - allows the CSR to print on demand, re-deliver a bill via mail, email or fax... all with a click of a button
• Provides a repository for historical billing information
• Use as an internal audit or compliance tool

Creative's service offerings include: Outsourced billing and internet delivery solutions; Electronic customer resource management; On-line procurement; Electronic inventory control; Business document processing.